Frequently Asked Questions
Is anything on the site actually new?
A mix — condition (New, Used, or Unused/Unissued) is stated on every listing. Unused/Unissued means ex-stock that's never been worn or deployed, but isn't factory-new retail packaging.
Do I need to get it serviced before I can use it?
Depends what it is and what the listing says. Inflatable lifejackets and immersion suits carry a Serviced or Unserviced badge — if it's Unserviced, or the service history isn't confirmed, have it professionally inspected before relying on it in an emergency. See our compliance page for what that involves.
Can I collect in person instead of paying for delivery?
Yes — free collection from Edinburgh, arranged directly once you get in touch about an item.
Do you ship internationally?
Delivery is UK-wide by default. If you're outside the UK, get in touch before ordering and we'll see what can be arranged.
I need multiple units, or I'm buying for a fleet/vessel — can we talk quantity?
Yes, get in touch with what you need. We'll check what's available or sourceable and confirm quantity, condition and combined delivery before anything's agreed.
Something arrived faulty or not as described — what happens?
Get in touch and we'll sort a replacement or full refund, with return postage covered by us. You've also got the standard UK 14-day distance-selling cancellation right on top of that — see our Delivery, Payment & Returns page for the full policy.
Have you got something to sell, or looking for an item that's not listed?
Send a message via the contact form either way — what you're selling, or what you're after — and we'll get back to you.
Didn’t find what you need? Get in touch.